Juvo Live Chat Privacy Policy
Last Updated: May 16, 2025

Juvo Leads, LLC (“Juvo,” “we,” “us,” or “our”) provides human-powered live chat services and communication support for professional businesses, including law firms. We are committed to protecting your privacy and ensuring transparency around how your personal information is collected, used, and shared. This Privacy Policy applies to data collected through our website, chat platform, and third-party platforms we access on behalf of our clients.

By using our Services, you consent to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our Services.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

  • Live Chat Interactions: When you engage with Juvo through chat on our site or a client’s site, you may share personal details such as name, contact info, and service needs.
  • Account & Demo Requests: When you request a demo or sign up for services, we collect contact and firm information.
  • Billing Information: Payment details are collected through secure third-party processors. Juvo does not store complete payment information.
  • Support & Communication: If you contact us via email, chat, or phone, we may retain records of the communication.
  • Marketing & Sales: Information you provide may be used for Juvo’s internal sales and marketing purposes, including follow-up communications, performance reporting, and promotional outreach.

B. Information Automatically Collected

  • Usage Data: IP address, browser type, pages viewed, session time, referring URLs.
  • Device Information: Device type, OS version, location data (approximate), browser settings.
  • Cookies & Tracking: We use cookies and similar technologies for session tracking, analytics, personalization, and advertising optimization.

C. Information from Clients & Third-Party Platforms

Juvo may receive lead or client data directly from our business clients. We may also access client-authorized third-party platforms (e.g., Google Local Services Ads, Facebook Messenger, or CRM systems) using client-provided credentials for the purpose of conducting chat services or engaging with leads on their behalf.

Clients agree that:

  • Juvo acts as their authorized representative within such platforms,
  • Use is limited to live chat and lead handling services,
  • Juvo will not store or use credentials beyond their intended purpose,
  • Responsibility for third-party platform compliance ultimately lies with the client.

2. How We Use Your Information

We use the information we collect to:

  • Deliver and manage live chat services
  • Route and qualify leads for our business clients
  • Provide customer support and troubleshoot issues
  • Improve service quality, training, and performance monitoring
  • Personalize your experience and track website behavior
  • Send service updates, marketing emails, and follow-up communications
  • Support internal sales and marketing initiatives
  • Comply with legal requirements and protect our legal rights
  • Create anonymized or aggregated insights for operational improvement

3. How We Share Information

We may share information in the following ways:

  • With Clients: Lead and chat data collected on a client’s behalf is shared with that client.
  • With Trusted Vendors: For hosting, analytics (e.g., Google), CRM tools, customer support software, billing, and SMS/email communications.
  • With Integration Partners: If a client authorizes integrations with third-party platforms (e.g., Zapier, Clio), we may pass relevant data through those systems.
  • For Legal Compliance: If required by law, subpoena, court order, or regulatory inquiry.
  • During Business Transactions: In the event of a merger, acquisition, or sale of business assets.
  • With Your Consent: If you give explicit permission, such as for testimonials or referrals.

We do not sell leads or share personal data for lead reselling or advertising purposes. Juvo is not a lead broker, and we will never disclose your personal information for unrelated commercial use.

4. Data Retention

We retain information as long as reasonably necessary to provide services, meet contractual or legal obligations, or for internal training and analytics. Chat transcripts may be stored based on client preferences or retention policies.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict our data processing
  • Withdraw consent for certain uses
  • Opt out of marketing communications

To make any request, please contact us at nick@juvoleads.com

6. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what categories of personal information we collect and why
  • Access or request deletion of your personal information
  • Opt out of the sale of your personal data (note: Juvo does not sell personal data)

To exercise these rights, email nick@juvoleads.com with “CCPA Request” in the subject line.

7. International Users

Juvo’s services are intended for users in the United States. If you access our services from outside the U.S., you consent to your data being transferred to, stored, and processed in the United States.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If we become aware that a child has submitted personal information, we will promptly delete it.

9. Third-Party Websites

Our site and services may link to third-party platforms. Juvo is not responsible for the privacy practices of those external services. Please review their privacy policies before sharing your information.

10. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page, and significant changes may be communicated through email or in-app notice. Your continued use of our Services indicates your acceptance of any changes.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: ted@juvoleads.com