Last Updated 8/01/19

Features Ngage Chat Apex Chat Juvo Leads Chat
24/7 Chat Agent Coverage Yes Yes Yes
Scripts By Vertical Yes Yes Yes
Custom Scripting Per Site Yes Yes – Nominal Yes – Extensive
Script Changes Upon Request Upon Request Monthly Reviews with Suggestions & Feedback
Lead Qualification Yes – Limited Upon Request Yes – Fully Customizable Qualification Rules
Refunds Email Request Email Request 1-button Click
SMS Text to Chat Yes Yes Yes
Languages Supported English-Spanish English-Spanish English-Spanish
Instant Chat to Phone Connect Yes – Instant Call Back Yes – Call Connect Yes – Fastdial
Lead Scheduling No No Yes – Optional
Custom Greetings Yes – per account Yes – per account Yes – per PAGE
Custom Branding Yes Yes Yes
Chat Lead Notification Email/SMS Email/SMS Email/SMS
Website Installs 8,000+ 8,000+ 1,200+
Google Analytics & Ads Integration Yes Yes Yes
CRM Integrations Yes – Some Custom Yes – Some Custom Yes – Custom & Zapier
Mobile Chat Appearance Top & Bottom – Blocks Phone Number Top & Bottom – Blocks Phone Number Phone Number Displayed at Top (optional) & Chat below.
Mobile Phone & Form Lead Cannibalization High High Low
Click to Call Mobile Bar No No Yes – Free
Chat Window New Browser Window New Browser Window Existing Page
Pro Active Chat Starts no Yes – Some Yes
Desktop View Window Takeover Window Takeover No Window Takeover
Source Tracking Non-Existent Non-Existent Extensive: Keyword/ Source/  Page/ Campaign/ Medium
Dashboard Tracks Chats Chats Chat/Calls/Forms Submissions/SMS
Call Tracking No No Yes
Call Tracking Pricing Not Offered Not Offered Free with Chat*

$3.5 Per line or $19.99 for 10 Lines and 2500 Minutes

Call Recording No No Yes
Dynamic Call Tracking No No Yes
Form Tracking No No Yes – Existing Forms
Forms-Call-You (Fastdial forms) None None Included
Pricing Model Per Lead Per Lead Per Lead or Per Chat
Contract Duration M2M M2M M2M
Price $$$ $$ $$
Set Up Fee Standard $100-$300 Standard $220 $0 – Always Free
Trial Period $100-$200 Credit $100-$200 Credit 30 Days Free No Obligation Trial

Read more

 

If you attended the class please leave a review of the presentation below!  Thank you (:

  1. Track Everything

You need to know what Campaigns, Adgroups and Ads are getting you clicks, and more importantly what is getting you clients.

Here’s the best tool to track how much a law firm is paying for new clients.

Read more

This quick screen share will show you how to setup call tracking on your website. We’re going to use a law firm website as an example for this demonstration. You’ll notice that their phone number is in the top right corner of their website. By setting up call tracking, we’ll be able to know exactly which website visitor called the business. We’ll do this by swapping this number out dynamically with a unique number for every website visitor.

Read more

Updated 01/18/2019

Google recently released an update that affected both mobile and desktop search results.  This update addressed a feature that some of our competitor love – chat pop-ups (which they’re calling “Interstitial’s”).  Google said that any website that used big blocky pop-ups that took over the screen would have lower search with a particular emphasis on mobile search.

Read more

Wow!

Smart Compose was just released moments ago by Google.

We were hesitant to use it at first but it’s amazingly smart… Probably why the name…

Here’s how it works.

Read more