The Best Website Chat Agents
We have the best chat agents in the industry. We can convert more chats into leads than any chat service and even better than a business owner – no exaggeration. Here are 5 reasons why Juvo Leads agents are the best:
- We’re live 24/7 (what business owner can answer chats at any time?)
- For every Juvo Leads Agent – 50+ did not make it past the screening phase
- Rigorous conversion training
- Weekly Chat reviews
- Monthly chat and agent grading
The Juvo Leads process is what separates us from our competition, but the real “skill” our agents provide is their persuasion techniques. Most websites chats start with a visitor asking a specific subject matter question. And despite not being subject matter experts, this is where our agents excel.
Our agents don’t pretend to be subject matter experts, but all Juvo Leads chat agents are EXPERTS in taking a chatter’s question and converting it into a lead. First, we qualify the chat based on rules provided by the website owner. Then, we turn that qualified chatter into a lead. You’re more than happy to test our agent’s persuasion technique for yourself on our site here. What you’ll find is that our agents reply to most questions with questions in turn:
Website Visitor- “I was in car accident where I was hit from behind. Do you think I have a case?”
Agent – “Great question – can I have your name please?”
Website Visitor- “My wife cheated on me and expects me to continue to pay alimony – how do I get her to stop paying?”
Agent – “I’m very sorry to hear – what state are you in?”
Our chat techniques are not revolutionary but they are specifically designed to keep each conversation moving forward and to build rapport, so after we’ve qualified the chatter we can move in for the “Ask” and get the persons’ contact information. The general rule is the more responses we elicit from each chatter, the greater the likelihood that our “Ask” is successful and gathering lead information.