Google Business Messages (GBM) Answering Service

If you drive leads through Google you need the new Juvo Leads Google Business Messages Answering Service to answer Messages in real time. Juvo Leads increases your leads by 40% and answers your GBMs in under 12 seconds.

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Google Business Messages Is The New Way To Communicate

GBM Messages is the easiest way to communicate with your potential clients, patients, and customers. Take full advantage of this new Google tool and let Juvo Leads answer your GBMs. We answer each GBM very fast which results in more leads, while also increasing your rankings in local search by improving your Merchant Response Rate (MRR), and your Customer Satisfaction (CSAT) ratings.

Outsource GBM Answering and Focus on What You Love.

GBM Messages = More Leads

GBM Messages is the way that Google encourages your prospects to communicate with your business through Google much like how they encourage users to leave reviews. The key to getting good MRR and CSAT scores is simple – first, answer every message that comes in fast and second answer those questions well. Unless you have a team that can answer every message within 20 seconds, while also helping your customers, clients, and patients, then you should have Juvo Leads answer your GBM’s so you can get more leads while improving your Google rankings.

Google My Business Messages = SEO Ranking Factor

Do you want more Google traffic? Do your organic and local SEO rankings matter? If so, here are two new Google Metrics to pay attention to: Merchant Response Rate (MRR) and Customer Satisfaction (CSAT).

Both of these metrics are how Google keeps track of your ability to answer GMB Messages. As Google uses more customer feedback data (like reviews) to rank websites, you need to pay attention to your own MRR and CSAT scores. Your Google rankings matter and the more feedback that google can get in the form of backlinks, reviews, and (now) your businesses ability to answer inbound GMB messages well (measured through MRR & CSAT) the better your website will rank in Google.

Juvo Leads GBM Messages Answering Service

Keeping Google Happy is Smart

If your competition has a great MRR and CSAT they can move ahead of you in Google. Get ahead of the curve (and your competition) and see the benefit by having Juvo Leads answer your GMB messages, not only for more leads, but also to see your MRR and CSAT improve.

Don’t Let Your Competition Beat You To It

Some of your competitors already have hundreds of reviews and it’s hard to catch up so why not beat them at what’s fast becoming the next customer Google customer feedback metric- Google Messages. Beat the competition’s MRR and CST scores to leave them in the dust.

Make Your Prospects Happy

Your prospects have questions, so let us answer them in real time the way that you want us to. Keeping prospects happy results in more conversions and more leads. Websites that use Juvo Leads for their onsite chat, text and now GMB message answering earn 40% more total leads.

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What You Need To Know About Juvo Leads Google Business Messages Answering Service

How Do I Get Started? (Existing Clients)

Send an email to your Juvo Leads account manager and tell them you want to get XXX (client url) set up with GMB Message answering. In that email include the following:

Confirm that Messages in the Google My Business Profile is on.
Send The Email address & Name for the (Owner) of GMB profile/s
Include a 1024×1024 logo for the firm in .jpg form (must be .jpg and 1024×1024 size)

After you send that over, Google will send over two emails to the email address provided. The first email will have a PIN and the second will have two sentences that the email account holder will need to copy and paste in addition to the pin from the first email and paste back as a reply.

There is a one time $100 fee per account set up and includes all locations under a single GMB profile. For example, if a business has 8 profiles but it is all the same business and all the leads will go to the same Juvo Leads license then the cost will be $100 total one time.

If you are setting this up for your Google Ads Messages or LSA Beta please let your Account Manager know.

How Do I Get Started? (New Client)

First, get signed up with a free trial of Juvo Leads here: https://juvoleads.com/signup/

Or Sign up for a demo here: https://juvoleads.com/contact/

How Much Does It Cost?

The standard Juvo Leads Pricing applies here but there is a $100 one time setup fee per Juvo Leads license. For example, if a business has 8 profiles but it is all the same business and all the leads will go to the same Juvo Leads license then the cost will be $100 total one time.

What Happens To The GMB Message After (Where Does it Go?)

When a Google My Business Message is saved, any/all of following can occur:

The message is sent to the Juvo Leads dashboard.
Any email address can receive an email notification.
Any person can receive a summary of the conversation via SMS Text.
Juvo Leads can send leads directly to your existing CRM.
Juvo Leads can schedule a demo/consultation/meeting on your team’s calendar using a third party scheduling app such as calendly.
Juvo leads can call your team via Juvo Leads Fast Dial. When our SMS Text agents save each lead it can trigger a phone call to your team. Once your team answers the phone and presses 1 your team member then auto calls the lead.

We can send leads using any or all of the above methods.

Why Shouldn’t I or Someone On My Team Answer These?

If you can answer every chat that comes in 20 seconds or less and if that’s a good use of your team’s time then you should consider answering your own chats. Businesses use Juvo Leads for the Chat, Text/SMS, and GMB Message answering service needs because we answer all your inbound messages fast and well.

With GMB Messages in particular if messages aren’t answered both fast and well you will get a bad MRR and CSAT score in Google. If Google is a big driver of traffic for your business, you want to do everything you can to keep your Google scores as high as possible. Juvo Leads makes that easy.

Can You Answer Other Messages?

Yes – we can answer your website chat messages, and your inbound SMS/Text messages. Schedule some time here and I can show you how else we can help your business grow: https://juvoleads.com/contact/

Do I Need This?

No. You do not need Google Messages, but if your competition turns this feature on, and uses a service like ours, they will be keeping Google happy while also keeping their clients happy.

The same people that ask “Why Do I Need Google Messages” were asking “Do I Need Reviews?” 10 years ago.

If reviews matter to your business so does answering messages.

Also, when Google Ads Messages comes out of Beta (or if you’re currently in the Beta) you’ll need to get this set up for your Google Ads Messages.

How Will You Know What To Say?

You will tell us. We have onboarded thousands of businesses so we know the questions to ask you so that we can grow your customized knowledge base that our chat agents will rely on to answer your GMB Messages and convert their questions into qualified leads for you.

What Are The Next Steps?

First, get signed up with a free trial of Juvo Leads here: https://juvoleads.com/signup/

Or Sign up for a demo here: https://juvoleads.com/contact/

Highest Quality Service On The Market

We’ve tried every chat vendor out there and Juvo Leads is the best hands down. Juvo gets us more chat leads than anyone else we’ve tried, but the thing that really keeps us happy is the quality. Chat is often the first communication a person has with us and we need our chat to reflect the quality of care that we give to our clients and Juvo does just that. Highly Recommended.